Toyota Material Handling UK becomes the first UK materials handling sales and service organisation to enable customers to chat directly to a team member online.
The Chat Centre is available during standard working hours and offers visitors to the site three options of making contact with a member of the Toyota team: chat, email and telephone.
Tony Wallis, Operations Director Toyota Material Handling UK said:
“Some enquiries are more urgent than others and need a more immediate response than an email can deliver, not everyone likes to make enquiries by phone. Our new Chat Centre gives website visitors the chance to make immediate contact with a member of the Toyota team, just like a phone call but at their own leisure while using the computer.”
Visitors to the site can make an enquiry to a number of departments within Toyota including: new/ used trucks, operator training, service and repairs, short term hire, parts and accounts.
Tony added: “During the testing stage we found that some types of enquiries are more common than others, with most visitors asking about specific parts or short-term hire options, we have therefore tailored teams to support enquiries ensuring there are members from each of these departments online.”
