A common business support system
EASY – a unique, Just-in-Time driven Engineering Administration System.
You don’t even have to think about preventive maintenance. We take the initiative and schedule service calls with your contact person according to a set plan. Easy and trouble-free.
If one of your trucks should have an unforeseen problem, all you have to do is call the Toyota customer service centre. We will do the rest by getting a service technician on the way fast.
With EASY, every technician carries a mobile phone and a handheld terminal that work together as a mobile business system. The business system provides the service technician with all vital information: the customer address, reported fault symptoms, and the forklift truck’s model number and service history. En route to the customer the technician is already planning the service they will provide. In the unlikely event that the problem cannot be fixed immediately, the technician can place a digital order for spare parts
EASY provides a host of advantages: 
Instant communication and work scheduling for our technicians.
A full service history for all trucks in the palm of our technician's hand, to ensure rapid diagnosis and repair.
Full access to all parts information and the ability to order online.
Transparency for our customers, with full worksheet details displayed for secure sign-off.
What EASY will do for you
You sign the work order digitally on the handheld terminal and specify how you want to receive your copy: by post, fax, or e-mail. This shortens lead-times even more, reduces paperwork and enhances quality.
With Toyota & EASY we streamline the service process, increase reliability, and tailor work order management to your needs.
