Toyota's experienced technicians take personal responsibility for seeing each job through to a successful conclusion. During normal business hours we expect to respond to breakdowns within 4 hours, and our 'out of hours' service means assistance is always at hand.
5 Simple Steps
Step 1- one call is all it takes
Simply contact your Toyota customer service centre and one of our professional co-ordinators will arrange for a service technicians to visit. Toyota utilises the latest computing solutions to automatically allocate the most suitable technician for the job, based on location, skills and parts availability, and then sends full details of your call.
Step 2 - efficiency on the move
Every technician is equipped with the latest mobile communications and a handheld computer giving instant access to essential information on customer fleets, fault reporting, service histories and parts manuals. This helps technicians to plan service calls in advance for speedy and efficient problem resolution.
Step 3 - faults solved first time means maximised availability
Engineers routinely carry all parts on-board their vehicles that mirror the fleet needs in their area. Our technicians successfully restore truck availability on the first call-out in 95% of cases. In the few instances where problems cannot be solved immediately, technicians shorten lead times by remotely ordering any spares online with overnight delivery.
Step 4 - electronic call reporting
Whilst still at the customer site, our technician sends all service call information electronically via the handheld computer directly to the Toyota service centre.
Step 5 - minimum paperwork, maximum flexibility
Administration is easy. Customers simply approve the service call with an electronic signature on the technician's handheld computer and choose their preferred method of confirmation - either instantly by fax or e-mail, or next day by post.
