Step 1- one call is all it takes

Simply call our service centre and we will arrange for a service technician to visit. Toyota utilises the latest computing solutions to automatically allocate the most suitable technician for the job, based on location, skills and parts availability.

Step 2 - efficiency on the move

Every technician is equipped with the latest mobile communications and a handheld computer giving instant access to essential information on customer fleets, fault reporting, service histories and parts manuals.  This helps technicians to plan service calls in advance for speedy and efficient problem resolution. 

Step 3 - faults solved first time means maximised availability

Service technicians routinely carry parts on-board that mirror the fleet needs in their area. Our technicians successfully restore truck availability on the first call-out in over 95% of cases.  In the few instances where problems cannot be solved immediately, technicians shorten lead times by remotely ordering any spares online with overnight delivery.

Step 4 - electronic call reporting

Whilst still on site, our technicians sends all service call information electronically via the handheld computer directly to the Toyota service centre.

Customers simply approve the service call with an electronic signature on the technician's handheld computer and choose their preferred method of confirmation - either instantly by fax or e-mail, or next day by post.